MONTREAL, QUEBEC and BRADENTON, FLORIDA (September 19, 2013) — Intertape Polymer Group® Inc. (“IPG®” or the “Company”), a leading North American manufacturer of tapes and films, is proud to announce their new and improved B2B Customer Center available with a host of new electronic capabilities with the goal of making the user experience easy, convenient and complete.
By registering as a B2B user, IPG customers will have secure and instant access to IPG’s electronic product catalog. They can easily look up products, view product details, pricing, literature, technical data information and Material Safety Data Sheets. The new portal also features a timesaving “Frequently Ordered Items” buying function which allows customers to review recent orders, make changes and save their changes for future reference. Once products are placed in the Shopping Cart, customers are able to also save, edit and retrieve their saved carts. This function is particularly useful where demand patterns fluctuate frequently due to seasonality or in the service of growing business segments.
Gathering and maintaining the most up-to-date customer account information improves IPG’s customer service. The account maintenance space includes secure access to customer information, account look up, order history, contract pricing and product cross references.
B2B users will be able to enjoy the ability to include their company logo on a particular sell sheet before presenting IPG products to their end-users. For a swift response to any inquiry, customers can instantly connect to an IPG trained customer service representative to address these inquiries in real time.
“IPG remains committed to enhancing the user experience of our customers at every touch point,” stated Shawn Nelson, SVP Sales. “We are excited about the growing list of customers that are choosing to enjoy these features!”
For more information about IPG’s e-Commerce platform, please contact an IPG customer service representative at 800-474-8273.
About Intertape Polymer Group® Inc.
Intertape Polymer Group® Inc. is a recognized leader in the development, manufacture and sale of a variety of paper and film based pressure sensitive and water activated tapes, specialized polyolefin films, woven fabrics and complementary packaging systems for industrial and retail use. Headquartered in Montreal, Quebec and Bradenton, Florida, the Company employs approximately 1,800 employees with operations in 16 locations, including 10 manufacturing facilities in North America and one in Europe.
FOR INFORMATION CONTACT:
James Apap Bologna
VP Corporate Marketing & Communications
jabologn@itape.com